From opening an account to sorting out withdrawal issues — Hi Bajje's Help Center has every answer you need, in Bengali. Our support team is always here for you.
The most frequently asked topics are listed below.
Go to hibajje.click and click the "Register" button. Enter your mobile number, verify the OTP, set a password, and enter your date of birth. The whole process takes under 2 minutes.
First, make sure you're entering your number and password correctly. If you're still having trouble, click "Forgot Password." An OTP will be sent to your registered number — use it to set a new password.
If your account is suspended, the reason will be shown when you try to log in. This is usually due to incomplete KYC verification or multiple accounts. Contact support via live chat with the details of your issue and it will be resolved quickly.
To change your mobile number, contact live chat directly. You'll need to provide proof of ownership of the old number. This process is handled through support for security reasons.
| Payment methods | Minimum | Maximum | Time | Status |
|---|---|---|---|---|
| Mobile Pay | ৳500 | ৳50,000 | Instant | ✓ Active |
| Nagad | ৳500 | ৳50,000 | Instant | ✓ Active |
| Rocket | ৳500 | ৳30,000 | Instant | ✓ Active |
| Bank Transfer | ৳1,000 | ৳2,00,000 | 1–3 business days | ✓ Active |
| USDT (TRC20) | ৳1,000 | Unlimited | 1–30 Minutes | ✓ Active |
In most cases, waiting 5–10 minutes is all it takes for the issue to sort itself out. If the funds still haven't arrived after that, contact us via live chat with your transaction ID and a screenshot. Manual processing usually takes no more than 30 minutes.
Sometimes the Mobile Pay or Nagad server goes down temporarily. In that case, try a different payment method or wait 15–30 minutes and try again. Real-time status is available on Hi Bajje's payment page.
Withdrawals to Mobile Pay and Nagad are typically completed within 5–15 minutes. Bank transfers may take 1–3 business days. If your request is still pending after 30 minutes, contact live chat with your request ID.
Common reasons for withdrawal rejection: incomplete wagering requirements, incorrect account number, or unverified account. The reason will be stated in the rejection email or notification.
Yes, but to withdraw a bonus you must meet the wagering requirements. Typically, you need to bet 5 to 10 times the bonus amount. The terms for a specific bonus can be found on the promo page.
Start by refreshing your browser. If the problem persists, clear your cache. If you're using the mobile app, close it completely and reopen it. Check your internet connection — live games require at least a 4G connection.
This usually happens due to an internet disconnection. In such cases, Hi Bajje reviews the server logs. If the logs confirm that the cash out failed due to a connection issue, compensation is provided.
Live casino requires a stable internet connection. Use Wi-Fi or 4G. Lowering the video quality in settings will help on slower connections.
To claim the welcome bonus, select the bonus option during your first deposit. If it doesn't appear automatically after depositing, contact live chat within 24 hours.
A promo code won't work if it has expired or has already been used. Letter case can also cause issues — uppercase and lowercase matter. Copy and paste the code carefully and double-check the expiry date.
Hi Bajje regularly offers free spins on special days and during festivals. Free spins are also available alongside deposit bonuses. Check the promo section of your account to see all active offers.
Log in to your account and go to the "Verify" section. Upload photos of the front and back of your National ID (NID) or passport. Upload a selfie. Verification is usually completed within 1–24 hours.
Use a strong password — mix letters, numbers, and symbols. Enable two-factor authentication (2FA). Avoid logging in from unfamiliar devices. Hi Bajje will never ask for your password by phone or email.
Change your password immediately. Let live chat know — support will temporarily lock your account and investigate. To review all suspicious login activity, go to the "Security Log" section.
Many users feel a bit uncertain when they first sign up at Hi Bajje — how do I deposit, which game should I start with, how do I claim a bonus? The Hi Bajje Help Center is here to answer all of that. Everything is explained in clear, plain Bengali — no technical knowledge required.
It's perfectly understandable to feel cautious about sending money online. At Hi Bajje, all payments are SSL encrypted, meaning your information is fully protected. When you send money via Mobile Pay or Nagad, it reaches Hi Bajje's servers securely — no one can intercept or tamper with it along the way.
Deposit issues are the most common topic raised with Hi Bajje support. Many users send money via Mobile Pay using "Send Money," but Hi Bajje requires a "Payment" to the specified number on the deposit page — these are two different things. It's also important to include the reference number when making the payment; without it, the system won't be able to match the deposit to your account.
Another common mistake is contacting support right after a deposit without waiting first. In most cases, the issue resolves itself within 5–10 minutes. That said, if it's been more than 30 minutes, do reach out via live chat — and make sure you have a screenshot of the transaction ready.
Withdrawing on Hi Bajje is straightforward, but there are a few conditions to keep in mind. The most important one: your withdrawal must go to the same number you deposited from. If you deposited via a Mobile Pay number, your withdrawal will be sent to that same number. This is in place to prevent money laundering.
To withdraw bonus funds, you need to meet the wagering requirement. For example, if you received a ৳1,000 bonus with a 5x wager, you'd need to place ৳5,000 in bets before the bonus becomes withdrawable. Hi Bajje's wagering requirements are relatively low compared to the market, so turning bonus winnings into real withdrawals isn't too difficult.
Screen freezes while playing on mobile are usually caused by low RAM. Close any background apps while Hi Bajje is running. Games like Aviator and live casino titles use more resources than others. On older phones, enabling low-graphics mode should help things run smoothly.
Many users also report not being able to hear the dealer in live casino. Check your phone's volume and make sure the site has been granted microphone permission. If you're playing on a browser, the site's audio may be blocked — unblock it in your browser settings.
Hi Bajje's support team operates in Bengali, 24 hours a day, 7 days a week. Average live chat response time is under 2 minutes. Having a few details on hand when you reach out will help resolve your issue faster — specifically your registered mobile number, transaction ID, and a screenshot of the problem.
One important thing to remember — Hi Bajje's official support will never ask for your password, OTP, or PIN. If anyone claims to be support and asks for these, it's a scam. Report it immediately via live chat.
The Hi Bajje support team is always here for you. Reach us through any of the channels below.
Answers to the most frequently asked questions.
Knowing these things before you use Hi Bajje can save you a lot of hassle.
Hi Bajje's support team is always ready to help. Start a live chat now — you'll typically get a response within 2 minutes.